GJ Fitzpatrick and Co Pty Ltd T/As Fitzpatricks Real Estate (ABN: 11 684 067 209) and its related bodies corporate (including but not limited to FRECOM Pty Ltd T/as Fitzpatricks Commercial (ABN 74 758 209 319) (Fitzpatricks Real Estate, we, our, us) respect the importance of protecting your privacy. We comply with our obligations under the Privacy Act 1998 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs) concerning personal information of individuals.
2) Our functions and activities
We collect, hold, use and disclose your personal information so that we can perform our functions and activities and provide best possible customer service. Our collection, use and disclosure of your personal information will depend on our relationship with you, the circumstances of collection and the type of products and service you request from us. We may collect, hold, use and disclose your personal information for the following purposes:
3) Information we collect
Personal information is any information about you, from which you can be identified. We may collect your name, address, postcode, email address, date of birth, gender, employment, telephone number, property details, payment details and proof of identity such as your driver licence or passport number. We may collect additional personal information from you from time to time.
We generally do not collect sensitive information about you, unless you provide it to us voluntarily. For example, when you interact with one of our agents, you may provide sensitive information such as racial or ethnic origin, sexual orientation, health information, religious or philosophical beliefs or political opinion and membership or affiliation information. You consent to us collecting sensitive information which you provide to us voluntarily. If we need to collect any sensitive information for a specific purpose, we will ask for your consent.
If you are an employee or prospective employee, we may need to collect sensitive information about you and you consent to us collecting this information. For example, personnel records may include sensitive information such as place of birth, racial or ethnic origin, criminal record, tax file number, disabilities and relationship information. Recruitment records may include employment history and experience, referees and other employment related information.
You don’t have to give us all the information we request. However, if you do not provide us with some or all of the personal information required, we may not be able to provide you with the products and services or information you request, to the requested standard or at all, and you may also miss out on receiving valuable information about us and our products and services.
4) How we collect information
Where we can, we will collect information directly from you. We collect personal information when you:
As well as collecting information directly from you, there may be occasions when we may collect information about you from other people or organisations, including from companies in the Fitzpatricks Real Estate group. We may combine this information with information we already have about you to help us understand trends, attributes, behaviour and preferences. Where we receive information about you indirectly from third parties, we require that the third party has collected and shared that information in accordance with the Privacy Act.
Third parties we collect information about you from may include:
5) Cookies and how we use them
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
For more information on Google Analytics cookies, see the official Google Analytics page.
6) Disclosure of personal information
Fitzpatricks Real Estate may disclose your personal information to our officers, employees, agents, brokers and contractors. Fitzpatricks Real Estate may also disclose your personal information between companies in the Fitzpatricks Real Estate group.
We may disclose your personal information to third parties in connection with our functions and activities, including:
We may also disclose personal information to our suppliers and service providers that provide products and services to us in connection with our functions and activities, including third parties who:
Some of the third parties we disclose your personal information to may have servers located overseas in various countries, including Philippines.
7) Direct Marketing
Fitzpatricks Real Estate may, from time to time, send direct marketing communications to you about us and our products and services, our property listings and other material that we consider you would find interesting or useful. If you do not wish to receive such direct marketing communications, you can always opt out. If you are receiving email communications from us, there will be a mechanism to opt out contained in each of those emails. To stop receiving other communications from us, you can contact us via any of the channels listed below.
If you choose to opt out of all direct marketing communications, please note that Fitzpatricks Real Estate may still contact you for other reasonable purposes, including information that Fitzpatricks Real Estate is legally required to send, notifications of changes to Fitzpatricks Real Estate products and services or policies and information regarding the use, rights, benefits or obligations of customers of our products and services.
8) Disclosure of your Personal Information via Social Media Sites
By engaging in any Social Media Activity on our Social Media Sites, you agree to and are subject to the terms and conditions of such Social Media Sites. Any Personal Information pinned or posted or uploaded by you onto Social Media Sites can be disclosed in accordance with the terms and conditions and privacy policies of such Social Media Sites.
Generally, photos and other material pinned or posted to Social Media Sites will be able to be viewed by the general public. Such photos and other material may be re-pinned and re-posted by others indefinitely and will be visible by anyone visiting the locations to which the photos or other material have been re-pinned. You may be able to remove the photos or other material that you have pinned or posted from the location at which you pinned or posted it. However, any material that has been re-pinned will be out of our control and neither you nor we will be able to remove it from any re-pinned location. We are not responsible for any material that has been re-pinned or re-posted.
We reserve the right to remove any photos, comments or other material that is in any way inappropriate or offensive (in our opinion) from our Social Media Sites.
9) Cross Border Disclosure
We do not actively disclose your Personal Information overseas unless it is required for us to provide our services. However, some programs, software, online tools, or Social Media Sites used by us, may be based in and/or housed/or accessed overseas. Our use of such products may involve disclosure of your Personal Information to such organisations overseas. Use and disclosure of your Personal Information by such overseas organisations is in accordance with the terms and conditions and privacy policies of such organisations.
If you consent to disclosure of some of your Personal Information in this manner, we are not required to take steps as are reasonable in the circumstances to ensure that such organisations do not breach the APPs in relation to the disclosed information. Having been informed of the possibility that such disclosure may occur, you consent to that disclosure by undertaking or continuing to undertake the type of activities indicating your consent, as specified above.
10) How we hold information and keep it secure
Fitzpatricks Real Estate holds your personal information both electronically, on our own servers and those of our service providers, and in hard copy at our secured offices.
Fitzpatricks Real Estate takes the security of your personal information seriously and we implement a range of technical, administrative, personnel and physical measures to safeguard your personal information against loss, interference and unauthorised access, modification and disclosure, and misuse, including using electronic and physical access restrictions to files containing personal information and ensuring encryption of personal information sent and received.
11) Access and correction of information about you
It is important to us that the information we hold about you is up-to-date, accurate and complete, and we will try to confirm your details through our communications with you and promptly add updated or new personal information to existing records when we are advised. If any of your details change, please notify us as soon as you can. If you believe we are holding information about you that is inaccurate, incomplete, irrelevant or misleading, you can ask us to correct it, or delete it altogether.
If you would like to access your personal information, or ask us to update, correct or delete it, you can do so by contacting us in writing and verifying your identity. We will do our best to respond to your request within 30 days.
We will only refuse access in exceptional circumstances, and if this is the case, we will advise you of our reasons for doing so.
We may charge a fee for searching for, and providing access to, your information on a per request basis.
12) Privacy complaints and further information
We take your complaints seriously and will attempt to resolve your issue quickly and fairly.
If you believe that Fitzpatricks Real Estate has breached the APPs, or you have a complaint about how we handle your personal information:
13) Our contact details
(02) 6921 1555
(02) 6921 4369
The Privacy Officer
Fitzpatricks Real Estate Limited
PO Box 5
WAGGA WAGGA NSW 2650